Refund Policy

Last updated: 1 January 2026

This Refund Policy sets out the terms on which Orbital Strategy Partners Ltd ("we", "us", "our") offers refunds and handles cancellations for its consulting packages and services. By engaging our services you agree to the terms below.

1. Our Commitment

We want every client to feel confident in the value of our work. If you have any concerns about an engagement, we encourage you to raise them with us promptly so we can address them fairly and quickly.

2. Discovery Calls

Initial discovery calls are provided at no cost and carry no obligation. No payment is taken until a scope of work has been agreed in writing.

3. Fixed-Scope Packages

For our fixed-scope packages (Navigator and Trajectory):

If you cancel before work has commenced, you are entitled to a full refund of any amounts paid.
If you cancel after work has commenced, we will refund amounts paid less a fair charge reflecting work already performed and any non-recoverable costs.
Once all deliverables have been provided and accepted, the engagement is considered complete and is non-refundable.

4. Monthly Retainers

For our Constellation retainer:

Retainers are billed monthly in advance and require a three-month minimum term.
You may cancel future months with 30 days' written notice; the current paid month will be honoured and is non-refundable.
We do not provide partial refunds for unused capacity within a paid month.

5. How to Request a Refund

To request a refund or discuss a cancellation, please contact us at [email protected] with your engagement details. We aim to acknowledge all requests within two business days and to resolve them within fourteen days.

6. Method of Refund

Approved refunds are issued using the original payment method where possible. Processing times may vary depending on your bank or payment provider.

7. Statutory Rights

This policy does not affect any statutory rights you may have under applicable consumer protection law.

8. Contact

For any questions about this Refund Policy, contact us at [email protected] or Orbital Strategy Partners Ltd, 20 St Andrew Street, London, EC4A 3AG, United Kingdom.